Application Development Technology
for the Teradatatmenvironment
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Additional support information
For information on product support, support levels, support options, or support capabilities, please contact Support
 Support Information
  Our products are supported by multiple levels:

  Bronze - includes all updates, on-line help, FAQ, web-forum, and
  troubleshooting wizard. Bronze support is included in the initial
  license price of the product.

  Silver - Includes all elements of Bronze support plus 5x9 phone
  coverage (0800-1900 Mountain time)

  Gold - Includes all elements of Bronze support plus 7x9 phone
  coverage (0800-1900 Mountain time)

  Platinum - Includes all elements of Bronze support plus 7x24 phone
  coverage